🔐 Privacy Policy

Effective Date: July 29, 2025
Concord Comfort Co.
Website: https://www.concordcomfortco.com

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At Concord Comfort Co., we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or use our HVAC services in Concord, Charlotte, and surrounding areas.

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1. Information We Collect

We may collect the following types of personal information:

• Name

• Email address

• Phone number

• Service address

• Any details provided through our contact forms or estimate requests

We automatically collect non-personal information such as browser type, IP address, and pages visited using cookies and analytics tools.

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2. How We Use Your Information

We use your information to:

• Respond to service requests and inquiries

• Provide HVAC quotes and schedule appointments

• Improve our website and services

• Send updates, promotions, or service-related messages (only if you opt-in)

We will never sell or rent your information to third parties.

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3. Cookies and Tracking Tools

Our website uses cookies and Google Analytics to track user behavior and website performance. This helps us improve our content, user experience, and local HVAC service visibility in Concord and Charlotte, NC.

You can choose to disable cookies in your browser settings.

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4. Third-Party Services

We may use third-party tools like Google Analytics, Google Search Console, or advertising services. These tools may collect anonymized user behavior to help us improve website performance and marketing efforts.

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5. Data Security

We use SSL encryption and secure hosting to protect your data. While no online system is 100% secure, we take every reasonable measure to safeguard your information.

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6. Your Rights

You may:

• Request to view, edit, or delete your personal data

• Opt-out of receiving promotional emails

• Disable cookies through your browser settings

To request changes or deletion of your data, contact us at:
📧 info@concordcomfortco.com

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7. Children’s Privacy

Our website and services are not intended for users under the age of 13. We do not knowingly collect personal information from children.

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8. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on this page with the effective date.

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9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

Concord Comfort Co.
📍 Serving Concord & Charlotte, NC
📧 info@concordcomfortco.com
📞 (704) 579-3734